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Response To Complaint Letter Format

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    Looking for sample plus right words to write response to complaint letter? We will guide you by giving example, format and tips which will help you in letter writing.

    All businesses face customer complaints at one time or another from the customer. Make sure you are courteous to the customers feelings and you fully understand their complaint before making a response.

    Include product refund or small gift in the response to complaint letter and assure them it won’t happen again by taking strong action against the individual or persons who troubled the customer.

    You can use the standard business style letter as guidelines to format response to complaint letter.

    It’s important to keep your response to complaint letter as simple, brief and focused as possible for fast and easy understanding.

    Do a proofread and eliminate grammar and spelling errors in your response to complaint letter.

    Response To Complaint Letter Template

    (Sender Name)
    (Sender Title/Position)
    (Sender Organization Name)
    (Sender Street Address)
    (City, State, Zip Code)


    (Customer Name)
    (Customer Street Address)
    (City, State, Zip Code)

    Dear (Customer Name),

    Thank you for taking time to contact (company name) to explain the issues that have occurred recently. We regret any inconvenience you have experienced and we assure you that we are anxious to retain you as a satisfied customer.

    The management team is reviewing the information you sent us and conducting a full investigation in order to resolve this matter fairly.

    At the conclusion of our investigation, we will contact you about our findings.

    Thank you for giving us the opportunity to assist you.



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