Writing a complaint letter for hotel management can be quite tricky. This is because most hotels offer a range of services and have large employee workforce. The letter should be addressed to the right person while stating facts.
This is a crucial step when writing the letter because hotel management will follow-up the issue to ensure it is addressed efficiently. Be honest, professional and straight to the point in your writing.
In most cases, the reader will be the person in charge of customer service or the manager of the hotel. Therefore, use a formal style and rest assured of the best possible outcome.
In your letter, state how the hotel has served you in the past. Give credit where it’s due and let the company understand that you are disappointed in the kind of services you received. Additionally, provide a clear resolution on the issue.
More importantly, put yourself in the shoes of the person you are addressing. Make reasonable demands such as recommending full refunds over quality services.
How To Write A Complaint Letter To Hotel Management
43211, Newark, NY, USA
March 17, 2012
21143, Newark, NY, USA
I am writing this letter to bring to your attention that your staff is no longer delivering quality services. I am a regular traveler and this is the hotel I have used for the past two years.
As usual, I expected top-notch services as it has been a tradition with Spice Hotel. However, I am disappointed in the fact that on March 11, 2012 your staff failed to do my laundry on time.
When I woke up, my laundry bag had not been attended to. I had to be late for my business meeting as I tried to look for staff members to attend to my laundry.
It is unfortunate that I fully trusted your services only to be disappointed. I recommend that you look into this matter within the shortest time possible and provide a refund for remaining days because I will not be staying in the hotel anymore until you make some amendments.
Check this out to learn on how to response to a complaint letter.