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Sample Apology Letter

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    This section will guide you on how to write an apology letter to the person that you have offended sincerely.

    Acknowledge the nature of the complaint or error made which has been impact the individual that you need to send apology.

    In this apology letter, emphasize your understanding on the whole situation and empathize the individual concerns who demands your apology.

    Give a specific details on the situation to give the recipient that you have deep understanding on his/her concern.

    In case there’s any resolution completed for this error highlighted by recipient, you may conclude the action taken in the apology letter as well.

    Assure the recipient on the action taken in the apology letter, and highlight the action taken was to ensure the same error does not repeat in the future.

    Keep reading for more about how to write a letter of apology, and then see a free formal apology letter that you can use as a guide for writing your own.

    Letter Format & Sample

    (Sender Name)
    (Sender Street Address)
    (City, State, Zip Code)

    (Date)

    (Recipient Name)
    (Recipient Title/Position)
    (Organization Name)
    (Recipient Street Address)
    (City, State, Zip Code)

    Dear (Name of recipient),

    Thank you so much for the patience and understanding in this most regrettable situation.

    For myself and on behalf of (organization name), please accept my sincere apology for (brief description of the error).

    (Add sentence to notify the recipient on the correction done for the error. Do notify the recipient on any forms of compensation will be given such as free gift as token of regret).

    Let me assure you that we truly value your time and our business relationship. We will drive to ensure that this error will not be repeated in the coming time.

    (Inform the recipient of any changes to policy or procedure that will help to ensure a similar error will not occur in the future. Example like emergency meeting held to inform the employee about recipient’s concern will be a good thing to highlight on).

    Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.

    If you have any additional questions or wish to discuss this matter further, please do not hesitate to contact me on my direct line at 012-3456789. Or you may also email me at apology@letterformat.net.

    Yours Sincerely,

    _______________
    (Sender Name)
    (Sender Title)

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