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Service Interruption Apology Letter

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    It is advisable to write apology letter to your customer if they face service interruption on your company product, and this responsibility should go to the leader of the Product & Marketing or Customer Service division.

    We will write on the step by step and guide on how to write letter of service interruption apology.

    Do not try any fancy fonts or experimental writing styles in your service interruption apology letter which you think will please your customer.

    Triple check on your grammar and spelling mistakes when you finish writing the letter of apology.

    Schedule a meeting with the person involved to confirm on the letter was written with the correct information.

    Example Of Service Interruption Apology Letter

    (Sender Name)
    (Sender Street Address)
    (City, State, Zip Code)


    (Recipient Name)
    (Recipient Title/Position)
    (Organization Name)
    (Recipient Street Address)
    (City, State, Zip Code)


    Dear (Name of Recipient),

    Title Of The Service Interruption Apology Letter

    We are writing to inform you that we have some technical issue with regards to the (explain what is the service interruption and details to customer), and as a result there will be (explain what is the date and time of the service interruption).

    As a result of the technical difficulties, you may discovered (interruption of services/late of billing statement/booking website was not accessible).

    Rest assured that we will get the service up and running as soon as possible.

    We take every element of customer care very seriously and apologize for any inconvenienced caused.

    More importantly, we would like to assure you that we have taken all the necessary preventive measurement to avoid the same service interruption in the future.

    Finally, we would like to take this opportunity to thank you for your patience and understanding on this matter.

    (Sender Name)
    (Sender Title)

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