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Sample Business Apology Letter

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    Looking for sample business apology letter? We guide you by giving tips and example which will help you in letter writing.

    A business apology letter can be effective in setting things right when you have had difficulty or a conflict with a person or customer.

    Kick off the business apology letter by apologize unconditionally. Admit you were wrong or accept the blame but let the reader know about any mitigating circumstances, if any.

    Close the business apology letter by repeating your apology and mention that you look forward to continuing the business relationship with the reader.

    Remember to proofread and eliminate grammar and spelling errors in the end of apology letter writing.

    Business Apology Letter To Customer

    (Sender Name)
    (Sender Title/Position)
    (Sender Organization Name)
    (Sender Street Address)
    (City, State, Zip Code)


    (Recipient Name)
    (Recipient Title/Position)
    (Recipient Organization Name)
    (Recipient Street Address)
    (City, State, Zip Code)

    Dear (Customer Name),

    Please accept our sincere apology on the shipment of goods (order number #12345) that you received on (date) was faulty.

    We understand your disappointment as the product delivered was not up to the standard of quality due to manufacturing issue.

    The issue has been rectified and thus we will provide free replacement of the faulty product and guarantee its delivery by end of this week.

    Again, we apologize for our mistake and regret any inconvenience caused as a result.

    Please don’t hesitate to call us if there’s anything else we can do to minimize your inconvenience in regard to this matter.

    We look forward to continuing our business relationship with you.



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