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Sample Complaint Letter

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    Nobody like to complain unless there’s dissatisfaction in you and would like to pen down a complaint letter and describe the whole unpleasant scenario.

    When writing the letter, it would be recommended if you can write in calm position and try to describe the entire scenario which you want to make a complaint.

    Usually this type of letter will be written when you receive poor product or service from business provider and when it’s really worth to highlight on.

    Can a complaint letter will make the situation or things better? It will not make things better for your case, but it might help the business provider or company to realize on what do they lack in terms of total customer experience.

    Let’s start by guiding you through the sample of the complaint letter as below.

    Complaint Letter Format

    (Sender Name)
    (Sender Street Address)
    (City, State, Zip Code)


    (Recipient Name)
    (Recipient Title/Position)
    (Organization Name)
    (Recipient Street Address)
    (City, State, Zip Code)

    Dear (Name of Recipient):

    I would like to express great regret on a (service failure/bad customer services/damaged product) I experienced in your company.

    On (date and time), I have visited your (outlet, shop or others) and I have (bought, ordered, requested service or others) for the purpose of (briefly describe the purpose).

    Unfortunately, the (order, service request, purchase) that I have made was not 100% working due to (explain on the how the product or service fails).

    This was my biggest disappointment and I would request your personal assistance to create a resolution on top of the problem.

    I have enclosed copies of (receipts, invoices or any forms of evidence of your proof of purchase).

    I would be grateful if you can (place the action that you feel is appropriate for full resolution such as refund, new product replacement or any relevant action).

    Please feel free to contact me directly at my home phone (123-456-7890), via regular mail at above address or via email at (writer@letterformat.net).

    (Sender Name)
    (Sender Title)

    Click here if you are looking for how to write complaint letter to hotel management.

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